Solutions · Sell abroad
Sell in every language.
Your team replies in one.
Customers in Europe, Japan, Singapore, Hong Kong or Taiwan write in their own language and get the answer back in the same one. When a person takes over, the Inbox translates both ways: your team reads and replies in the language it works in, the customer sees theirs.
Real questions
Three scripts, one agent.
このワンピース、Mサイズはありますか？
はい、Mサイズはブラックとネイビーの在庫がございます。£45です。
Asked in Japanese · answered in Japanese · from your live stock
退貨幾耐內可以?
簽收後 30 天內，未經穿著並保留吊牌。
Asked in Chinese · answered in Chinese · from your English returns policy
do u ship to ireland
I’m not sure about that one — I’ve passed it to the team, who will reply here within 24 hours.
Not in your content → handed over
Two halves
The AI’s half is on every plan. The team’s half is in the Inbox.
The AI replies in the customer’s languageEnglish, Chinese, Japanese and Korean hand-checked; 50+ more through the model. Your policies can be written in one language only.
One FAQ, every languageWrite the FAQ in English; a customer asking in Chinese still gets the right entry. No copy per language.
Two-way translation in the InboxAfter handover your team reads and replies in its own language and the customer receives theirs. What was sent is recorded alongside the original.
What your team sees
Original and translation side by side, always.
Every message in the Inbox shows what the customer actually wrote and the translation. You reply in your own language; the customer gets theirs, and both versions of what you sent stay on record.
Inbox · order #9821 · Japanese ↔ English
Customer (original)返品したいのですが、まだ間に合いますか？TranslatedI would like to return it — is there still time?Your reply (typed → sent in Japanese)Yes, you are inside the 30-day window. I have raised the return for you.
SendShow original
Where the line is
It translates the language, never the facts.
Your content stays the sourceReturn windows, shipping fees and sizes come from what you uploaded, whatever language the customer asks in.
Unsure means handoverIn any language: if the answer is not in your content the agent says so and hands over.
The original is always keptYour team can always see what the customer actually wrote.
AI replies in the customer’s language: every plan · Two-way Inbox translation: Growth and above, add-on on Starter
Which language you can write your content in, and whether you need a copy per language, are answered in the FAQ.
How the AI works →