Pay per resolutionEvery conversation the AI closes adds to your bill — typically $0.99–$1.50 per resolution on the leading helpdesk platforms. Your busiest month costs you the most.
Pay per seat, then pay for AI on topTwo bills at once. One goes up every time someone joins your team.
A flat plan with an included allowanceWhat AstroX does. One price, a set number of AI replies — about $0.05 a reply on Growth — and the AI pauses instead of charging you when they run out.
Per-resolution figures are the public list prices of leading helpdesk AI add-ons, September 2026.
Order actionsLets the AI handle return requests, cancellations and address changes on Starter (your team reviews; refunds stay in your Shopify admin). Growth and above already include it.
+$19 / moConversation translationUnlocks live two-way translation of your team’s conversations on Starter: reply in English, customers read it in their language. Growth and above already include it.
+$15 / moExtra agent seatOne more human handoff seat, without moving up a plan.
+$12 / seatExtra Shopify storeOn Growth, another store or brand, each with its own policies, FAQs and analytics. It does not add an AI bot, and your plan’s reply quota is shared across stores. Starter is single-store; Scale includes unlimited stores.
+$19 / storeTop-up repliesAdd replies when you run out mid-cycle — $100 and $200 bundles too. $50 buys 400 replies on Starter, 500 on Growth, 800 on Scale. Used only after your monthly allowance is spent, and valid for 12 months — they never expire at month end.
from +$50 / 400Add-ons are billed monthly and can be cancelled the same way. Customise a plan instead of stepping up a tier.