Security and access
controls you can rely on.
Your data stays separate from other businesses. Role permissions, a record of every change, and AI safety limits are built in from day one.
Access controls and data handling.
Role permissions
You decide what each team member can see. That covers uploaded content, agents, reports and billing.
Each business kept separate
Every business has its own separate data, across every shop and brand. Nothing is shared between companies.
Only the data we need
We only collect and keep the data needed to run your service. How long records are kept depends on your plan, and deletion requests are handled in line with GDPR.
A record of every change
Every reply, handover, content edit and permission change is recorded.
Safety by design. Not just by policy.
Answers from your content only
It answers only from the policies and FAQs you approved. It cannot go beyond what you set.
It admits when it is unsure
If the AI is not sure of the answer, it says so instead of guessing.
Hands over to a person
Hard questions go to a person, along with the whole conversation. The customer never has to repeat themselves.
Each brand has its own content
Each agent uses only the content for its own brand. Brand A customers never get Brand B answers.
Your conversations and the content you upload are never used to train shared models. You can also require an admin to approve content and setting changes before they go live.
Read the privacy policy →Where is data stored?
With cloud providers we have checked. Your data is kept separate from other businesses. Specific hosting regions confirmed on request.
Can we request data deletion?
Yes. We can carry out deletion requests in line with your contract and applicable data protection law including UK GDPR.
What happens if there is a security incident?
We have written steps for spotting and containing problems. Affected customers are notified promptly under GDPR.