Questions, answered.

Web chat on Shopify is usually live in under 30 minutes: connect the store, upload your policies, paste the snippet. WhatsApp waits on Meta approving your business, usually a few days — we set everything up while it runs.

No. Everything is set up in the web dashboard — sign in to connect your store, then paste one snippet. Your team configures the uploaded content through a simple admin screen.

A full-featured 7-day workspace — web chat, WhatsApp (one number) and email, including returns and cancellations handled in chat and two-way conversation translation, with 300 AI replies unlocked when you connect your Shopify store or WhatsApp number. No credit card required. Choose a plan from your Billing page whenever you’re ready, and everything you’ve set up carries over.

Yes. Connect a Shopify development store first to check the answers before you put the widget on your real storefront.

Yes. It syncs your live catalog, orders and prices from your store — answers come from real data, not static text.

It only answers from approved content. The agent is scoped to the policies and FAQs you upload, with confidence thresholds and a safe fallback. If it is unsure, it says so and escalates — no guessing.

It hands over to a person with the full conversation attached — no dead ends, and the customer never repeats themselves. You decide when that happens.

Yes. Update the policies and FAQs in the dashboard and the agent uses the new version. Every edit is recorded, so you can see what changed and undo it. You can also require an admin to approve changes before they go live.

Two kinds of content. FAQs: a CSV file with two columns, question and answer, one pair per row. Documents: PDF (with selectable text), Word, PowerPoint, Excel, CSV, plain text or HTML — returns policies, shipping tables, size charts, care guides. Tables inside Word and Excel files are read row by row, so every line of a rate card or size chart can be answered. Write in any language: the AI replies in whatever language the customer writes, so you do not need a copy per language. Images and scanned PDFs are not read — export them as text first.

AstroX is built for eCommerce. It is not for regulated advice — medical, legal or financial — without a person overseeing it. Our Acceptable Use Policy has the full list.

Upgrades take effect immediately and are prorated; downgrades apply from the next billing cycle. Every plan is billed monthly today — if annual billing matters to your finance team, tell us during onboarding and we’ll arrange it manually.

Because every AstroX plan already includes the AI agent, unlimited human conversations, and all three channels — web chat, WhatsApp and email. Many chat tools list a low base price, then charge for the AI separately (from $39 a month) and bill every human conversation on top. Starter’s $39 is the whole price with AI in it — compare on the same number of conversations, not on the headline.

AstroX is built for fashion and apparel. Selling something else? Talk to us first — tell us what you sell and we will be straight with you about fit.

All Shopify plans from Basic upwards. No Shopify Plus required.

Read access to products, stock, orders and customers, so it can answer product and order questions; and the ability to update a shipping address, used only when you switch address changes on. Nothing else, all of it documented. You can disconnect at any time.

Continuously. Price, stock and order changes in your store reach the agent within seconds — so answers match what is live.

Yes. Each store connects on its own, with its own uploaded content, permissions and analytics. Nothing is shared between them, and Brand A customers never get Brand B answers. Starter is single-store; Growth includes three, Scale ten. Need more, or separate teams and inboxes per business? Contact us.

Shopify is the only native integration today, and it is deep: live stock, order status, returns, cancellations and address changes handled inside the chat. Any other store works from day one without a native app: add the chat to your site, upload your product list and policies, and the agent answers from that text on web chat and WhatsApp. Native integrations for WooCommerce, Shoplazza, EasyStore, BigCommerce, Magento (Adobe Commerce), Wix, Squarespace and SHOPLINE are planned. Tell us your platform in your enquiry and we will let you know when yours is live.

Not today. The agent answers on web chat, WhatsApp and email, all in one inbox. If Instagram or Messenger matters to your store, say so in your enquiry. It shapes what we build next.

Your data is logically separated from every other business — no company can see another’s data. AstroX is UK-registered and covered by UK GDPR.

No. We do not train models offered to other customers on your data; your conversations and the content you upload are used only to operate and improve your service. Our AI provider’s business terms also exclude that data from training.