Reduce tickets. Sell more.
Keep full control.
A policy-grounded AI agent that resolves repetitive support queries, guides shoppers to the right products, and hands off to humans — without losing your brand voice.
Outcomes-first. Not feature-first.
Most teams don't need another tool. They need fewer tickets, faster replies, and measurable impact on revenue.
Support deflection
Automatically answers returns, shipping, sizing, and policy questions. Your team handles only cases that need a human.
Sales assistant
Recommends products and compares specs, grounded in your catalogue. Improves conversion and average order value.
Post-purchase automation
Instant order status answers cut WISMO volume. Complex complaints route to humans with full context.
Human handoff
The AI escalates with full context when unsure. Your team picks up exactly where the bot left off.
Multi-brand management
Manage multiple stores from one dashboard. Each brand has its own knowledge base and permissions.
Analytics and insight
See what the AI handles, where it hands off, and how customers rate it. Weekly insights improve deflection continuously.
Go live without heavy engineering.
A simple, repeatable path. Most teams are live within a week.
Discover
Confirm policies, brand tone, and the top repetitive questions to automate.
Configure knowledge
Your FAQs and policies go into a structured knowledge base, scoped per brand and agent.
Integrate
Connect Shopify and your channels. Embed the widget or route messages from WhatsApp and email.
Launch and optimise
Go live in days. Use analytics to improve answers weekly and scale safely.
Built for production. Not just demos.
Grounded answers
Answers from your approved knowledge first. Confidence controls and safe fallback prevent hallucinations.
Tenant isolation and RBAC
Data is separated by tenant. Role-based permissions restrict access per team member.
Audit trail
Every response, handoff, and knowledge edit is logged. Full trail for compliance and QA.
Common questions.
Is the AI allowed to answer anything it wants?
No. The agent is scoped to your approved knowledge, with confidence thresholds and a safe fallback.
How do you prevent outdated product answers?
Scheduled syncs and webhooks keep catalogue and policy answers current automatically.
What happens when the AI is unsure?
It asks a clarifying question or routes to a human agent with the full transcript.
How long does setup take?
Typical go-live is 2–7 days once we have access to your store, knowledge, and channel credentials.
Can we run multiple brands or stores?
Yes. Multiple brands and stores, each with separate knowledge, tone, and permissions under one account.
Do we need engineering resources?
No heavy engineering. We handle setup; your team configures knowledge through a simple admin UI.