An AI agent that only answers from your own content. It handles the repeat support questions and the order requests, guides shoppers to the right products, and hands over to your team — without losing your brand voice.
Turn support into sales.
The agent that sells, not just answers.
Customers browse, ask about size and add to cart inside WhatsApp. The AI replies with a checkout link for your store.
“Do you have this in M?” — answered from live stock, not a guess.
The three questions fashion gets most — size, colour, material — are answered straight from your catalogue and inventory, with an in-stock alternative when a size is gone. Fit and conversion questions get your own size-guide wording, written once by you — the AI never invents a measurement.
Returns, cancellations and address changes — handled in the chat, reviewed by your team.
The three order requests you get most. The AI checks the order in Shopify, applies your rules — unfulfilled only for cancels, inside the window for returns — then raises the request and tells the customer what happens next. Around the clock, nights and weekends included. Refunds stay in your Shopify admin.
Included on Growth and above · add-on on Starter
WhatsApp-native. Store optional.
Fewer tickets. Longer opening hours.
Handing over without the retelling
When the AI is unsure it hands over, and the whole conversation goes with it — so the customer never repeats themselves. If they wrote in another language, your team still reads and replies in its own: the translation runs both ways, and what was sent is recorded alongside the original.
Translation: included on Growth and above · add-on on Starter
AI writes the draft. Your team keeps control
Email replies are drafted too, already carrying the order status and your own policy wording. Nothing is sent until you press send.
Know what it said. Change what it says.
Answers only from what you approved
It only answers from the policies and FAQs you upload. Every edit to that content is saved, so you can see what changed and undo it. If it cannot answer, it says so instead of inventing.
Separate data, role permissions and a record of every change →See what it handled, and what keeps coming back
Your dashboard shows what customers asked, what the AI resolved and what still needs you. The questions that repeat are the ones worth fixing on the product page.
Selling abroad, or running more than one label? The agent replies in the customer’s language on its own, and each store keeps its own content, tone and permissions.
Talk to us →