An AI agent that only answers from your own content. It handles the repeat support questions and the order requests, guides shoppers to the right products, and hands over to your team — without losing your brand voice.
Four things merchants hire it for.
Each one has its own page: what customers actually ask, how the agent answers, what you control, and where the line is.
The repeat questions, answered without a person.
- Order status, tracking and ETA from your Shopify orders
- Policies and FAQs answered from content you uploaded
- Hands over to your team with the whole conversation
- Email replies drafted for you to send
M · in stock£45
The agent that sells, not just answers.
- Up to 10 product cards in one WhatsApp message
- Finds the size, colour and material a customer wants and checks it is in stock
- An in-stock alternative instead of a dead end
- Fit questions point to the size chart on the product page, in your own wording
Returns, cancellations, address changes — in the chat, approved by you.
- Checks the order in Shopify and applies your rules
- Returns and cancellations raised for your team to approve in one click
- Address changes confirmed by the customer and updated before dispatch
- Refunds stay in your Shopify admin
Sell in every language. Your team replies in one.
- Replies in the customer’s language on its own
- Your team reads and answers in its own language in the Inbox
- Translation runs both ways; the original is kept alongside
No Shopify yet? Start anyway.
Add the chat to your site, or use your own WhatsApp number registered in your own Meta account. Put an Excel or CSV product list and your policies in the knowledge base and the agent answers names, colours, sizes and prices from that text. Live stock and order lookups start when you connect Shopify later; the same agent simply moves to live data.
How it works without a store ›Know what it said. Change what it says.
How the AI works, what happens when it is wrong and what you can upload are answered in the FAQ.
How the AI works →