The jobs AstroX already does for merchants, one per card. No roadmap items, no percentages: the ones marked in yellow are measured on your own Dashboard, so you see them working in your numbers, not ours.
Customer support
8 capabilitiesOrder status and tracking
“Where is my order?” answered from your Shopify orders: status, tracking number, carrier and the delivery dates your store holds, in the customer’s own script.
See how it works →FAQ automation
Upload an FAQ CSV once. The agent answers from it in any language the customer writes, and every upload is a version you can activate or roll back.
See how it works →Policy and document answers
Word, PowerPoint, PDF and text files become answers: returns policy, shipping fees, care instructions. Tables inside documents are read row by row.
See how it works →Human handoff with the whole conversation
When the AI is unsure or the customer asks for a person, a ticket opens in your Inbox with the full thread and the customer is told when to expect a reply. Nobody repeats themselves.
See how it works →Email replies drafted for you
Inbound email gets an AI draft carrying the order status and your own policy wording. Nothing goes out until your team presses send.
See how it works →Web chat that continues by email
A visitor who left web chat and gave an email gets your reply by email; their answer lands in the same conversation, marked “via email”.
See how it works →WhatsApp on your own number
Registered in your own Meta Business account, no reseller in between. Product replies, order answers and handoff all run on it.
See how it works →The 24-hour rule, handled
The AI always answers a message the customer just sent. After 24 hours of silence your team reaches out with a Meta-approved template, synced from your WhatsApp Manager.
See how it works →Sales in chat
6 capabilitiesProduct cards in WhatsApp
Up to 10 products in one message: photo, name and price from your synced Shopify catalogue, each with Details and Show more, each matched to the right variant.
See how it works →Size, colour and material from live stock
“Do you have this in brown, size M?” is checked against inventory at the moment of asking. “Medium”, “中碼” and “M” are understood as the same size.
See how it works →In-stock alternative, not a dead end
When the size or colour is gone the agent offers what is in stock instead of ending the conversation. You can switch this off.
See how it works →Fit questions in your words
“Does it run small?” gets the size reply you wrote, or points to the size chart on the product page. The agent never invents a measurement.
See how it works →Show more, page by page
Long result lists are paged on request; when there is nothing more to show the agent says so instead of repeating.
See how it works →Checkout stays on your store
Every card links to the product on your storefront. Payments, discounts and refunds stay exactly where they are today.
See how it works →Order actions
4 capabilities · Growth and above · add-on on StarterReturn requests
Shipped orders only. Checks the delivery date against your return window, raises the request with a reference and tells the customer your team will confirm by email.
See how it works →Cancellations, unshipped only
Raises a cancellation for your team only while the order has not shipped and is inside your cancel window; once shipped it explains why and offers the return route.
See how it works →Address changes before dispatch
While the order is unshipped, the customer confirms the new address in the chat and Shopify is updated. You switch this on or off in your order policies.
See how it works →One-click approval in the Inbox
Return and cancellation requests arrive as a card: approve, reject or add a note, and the customer is emailed automatically. Refunds are always issued by you in Shopify.
See how it works →Languages
3 capabilitiesReplies in the customer’s language
Chinese, Japanese, Thai, Arabic or a mix with English: the agent answers in the language the message came in, on every plan.
See how it works →One FAQ, every language
Your FAQ can be in English only; a customer asking in Chinese still gets the right entry.
See how it works →Two-way translation for your team
Your team reads and replies in its own language in the Inbox; the customer receives theirs, and the original is kept alongside what was sent. Growth and above; add-on on Starter.
See how it works →Team & inbox
5 capabilitiesOne Inbox for three channels
Web chat, WhatsApp and email tickets in one list, with the customer’s orders in the side pane.
See how it works →Ticket flow that hands back to the AI
Open, Claimed, Waiting on customer, Resolved. Resolve a ticket and the AI answers the customer’s next message straight away.
See how it works →Turn the AI off for one customer
While a ticket is open the AI stays silent on that conversation; your team talks, the AI waits.
See how it works →Voice notes asked to type
A WhatsApp voice note is not silently dropped: the customer is asked to type, and your Inbox shows what happened.
See how it works →Roles and permissions
You decide what each team member can see: uploaded content, replies, reports and billing.
See how it works →Insight & reports
7 capabilities · all measuredBot Resolution Rate
The share of conversations the AI finished with nobody from your team stepping in, by channel and by day. Resolved by AI plus Handed to team always equals your conversations.
See how it works →Bot-influenced orders and revenue
Orders placed within 7 days of a chat, matched by session, Shopify customer, email or phone. Customers we cannot recognise are not counted, so it is a floor, never a guess.
See how it works →Typical First Reply Time
The median wait before a person on your team replied. AI replies are instant and deliberately not counted.
See how it works →Customer Rating
Thumbs up as a share of all ratings customers gave AI answers on web chat.
See how it works →Most Popular and Top Unanswered
What customers ask most, and what the AI could not answer, with a link into each conversation. The repeats are the lines worth fixing on your product page.
See how it works →Full transcript on every number
Every card has View → to the conversations behind it and Open → to the whole thread: customer, assistant, your team.
See how it works →WhatsApp delivery
Sent, delivered, read and delivery rate for the messages you sent, plus inbound versus outbound.
See how it works →Control & safety
6 capabilitiesAnswers only from what you approved
Your catalogue, your orders, your uploaded content. If the answer is not there, the agent says so and hands over instead of inventing.
See how it works →Knowledge versions and rollback
Every FAQ upload is a version. Activate the new one, roll back to the old one, or deactivate a document without deleting it.
See how it works →Your name, your greeting, your wording
Bot name, greeting, menu intro and the size reply are yours to write; the agent uses them verbatim.
See how it works →Separate per brand
Each store keeps its own content, tone, orders and permissions. Nothing is shared between two brands, ever.
See how it works →A record of every change
Who changed what, and when: knowledge edits, replies, plan changes and settings, with before and after.
See how it works →Works before you have a store
No Shopify yet? Upload a product list and your policies; the agent answers from that text. Live stock and orders switch on when you connect.
See how it works →Not seeing what you need? How the AI works, what you can upload and what happens when it is wrong are answered in the FAQ.
Read the FAQ →