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Solutions · Automate support

The repeat questions,
answered without a person.

Order status, delivery, returns policy, sizing, shipping countries. The agent answers from your Shopify orders and the content you uploaded, hands over when it is not sure, and tells the customer when to expect a reply.

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Real questions

Typos, mixed languages, no punctuation. Still answered.

wheres my order #9821??
Order #9821 has shipped — tracking QF123456785GB (Royal Mail), expected 22–24 Sep.
From your Shopify order data
退貨幾耐內可以?
簽收後 30 天內，未經穿著並保留吊牌。
From your returns policy · replied in the customer’s language
do u ship to ireland
I’m not sure about that one — I’ve passed it to the team, who will reply here within 24 hours.
Not in your content → handed over, nothing invented

The “24 hours” is the reply-time promise you set in your order policies; the agent quotes it to the customer verbatim.

Three sources, nothing else

Where every answer comes from.

Your Shopify ordersStatus, tracking number, carrier and the delivery window your store holds, looked up at the moment of asking.
Your policies and FAQsThe FAQ CSV and the Word, PowerPoint and PDF files you uploaded. Every edit is saved so you can see what changed and undo it.
Your teamWhen it is unsure, the whole conversation goes to the Inbox. While the ticket is open the AI stays silent; resolve it and the AI takes the next message. The customer never repeats themselves.
Email too

AI writes the draft. Your team keeps control.

Forward your support address. Every inbound email gets a draft carrying the order status and your own policy wording. Nothing is sent until you press send. A web-chat visitor who gave an email gets your reply by email once they are offline, and their answer lands in the same conversation.

Draft reply · order #9821
Order #9821 has shipped — tracking number SF1234567890 (SF Express), expected between 22 and 24 Sep 2026. Returns are accepted within 30 days of delivery, unworn with original tags.
SendEditDiscard
Your rules

You decide what it knows and when it stops.

Content · only what you uploadedName and greeting · yoursHandover · to your Inbox, full thread attachedReply promise · the hours you setEdits · versioned, undo any change
It does not guessIf the answer is not in your content, it says so and hands over.
It does not invent policyReturns windows, shipping countries and prices come from your words, not the model’s.
It does not touch moneyRefunds and payments stay in Shopify, always.

Included on every plan · each AI reply uses one credit

What happens when it does not know, whether it needs your Shopify store connected and what you can upload are answered in the FAQ.

How the AI works →

Start with the questions you answer every day.

7-day free trial, no credit card. Web chat on Shopify is usually live in under 30 minutes.

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