Privacy Policy

Effective date: 11 January 2026

Who we are

Astroxtech is a trading name of ASTROX TECHNOLOGIES LTD (Company No. 16584933), registered at 72 Glenthorne Close, Sutton, Greater London, United Kingdom, SM3 9NN. Contact us at support@astroxtech.com.

What data we collect

• Website inquiries and contact details submitted to us.
• Customer account and admin data for service access.
• Conversation data when using the AI agent service.
• Store integration data from WooCommerce/Shopify and connected tools.
• Technical logs and usage analytics for reliability and security.

How we use data

• Provide and operate the service.
• Deliver support, onboarding, and account management.
• Protect the platform and prevent abuse.
• Process billing and contractual obligations.
• Improve quality, accuracy, and performance.

Sharing and subprocessors

We share data with trusted service providers for hosting, email delivery, analytics, and AI model services. We do not sell personal data.

International transfers

Your data may be processed in locations where our service providers operate. We use appropriate safeguards where required.

Data retention

We keep data only as long as needed to provide the service, meet contractual obligations, or comply with legal requirements.

Your rights

You can request access, correction, or deletion by emailing support@astroxtech.com.

Data deletion request

Email support@astroxtech.com with the subject line Data Deletion Request and include your account/store identifier.