AI agents for fashion & accessories — UK built
Web chatWhatsAppEmailShopify-native
Sell on WhatsApp.
Handle returns in chat.
Shows products, answers size and stock from live inventory, and handles returns, cancellations and address changes in the chat. Hands to your team when it should.
No credit card required · Live in under 30 minutes
50+Languages the AI answers in. Customers write in theirs; the reply comes back in the same one.
AstroX AI Agent
Where is my order #9821?
Here’s the latest on order #9821: Shipped · Paid — placed 20 Sep 2026, 2 item(s), 90.00 GBP.
Tracking number: QF123456785GB (Royal Mail).
It should arrive between 22 Sep 2026 – 24 Sep 2026.
Tracking number: QF123456785GB (Royal Mail).
It should arrive between 22 Sep 2026 – 24 Sep 2026.
From your Shopify order data
Do you have the ribbed midi in brown, size M?
Great news! The Ribbed Midi Dress is available in Dark Brown in size M for £45. Would you like more details on this item?
From your live stock
I’d like to return it.
Done — I’ve raised a return request for #9821, inside your 30-day window. Your team will confirm by email.
Return request created · your team reviews
Always answering
24/7
< 30 min
Typical time to go live — no developers needed
3 channels
Web chat, WhatsApp & Email — in every plan
7-day
Free trial — no credit card required
1 to 10 stores
Starter $39 · Growth $129 · Scale $399 a month
In-chat selling
The agent that sells,
not just answers.
Product cards from your synced Shopify products — photos, prices and buttons in one message
Tap Details for material, colours and sizes from live stock, with a link to buy
Checkout on your own storefront — payments and refunds stay where they are
WhatsApp BusinessLive
Is the ribbed midi still in stock in M?
Yes, M is in stock. If you are between sizes, here is our size guide.From your live stock
Do you have it in black?
Good news — the Ribbed Midi does come in black, and M is in stock. Here it is, tap the card if you’d like the details.From your live stock
Product image
DetailsShow moreOrder actions
Returns, cancellations, address changes,
handled in the chat.
Checks the order in Shopify and applies your rules — unfulfilled only for cancels, inside the window for returns
Raises the request and tells the customer what happens next; your team approves in one click
Refunds stay in your Shopify admin — nothing moves money without you
Included on Growth and above · add-on on Starter
See how it works →AstroX AI Agent
I want to return the dress from #9821.
Return request raised — delivered 12 days ago, so it is inside your 30-day window. Your team will confirm by email.
Return request · pending your review
Can you change the address on #9822 to 14 Elm Road?
Updated — it has not shipped yet, so it now goes to 14 Elm Road, SW4.
Address updated in Shopify
Your team
One Inbox.
Every store, every colleague, every request.
Returns, cancellations and address changes arrive as tickets with the order beside them. Filter by store, hand it to a colleague, approve, reject, or open it in Shopify.
AI summary on every handoff
Reply in your language, they read theirs
Email drafted, WhatsApp window counted down
AstroX Inbox4 open2 waiting2 unassigned
ViewsAll6My tickets3Unassigned2ChannelsWhatsApp3Email2Web chat1Order actionsCancels1Returns2Address1
6 ticketsNewest first
All stores▼
All stores6
Maison Nord · UK4
Maison Nord · EU2
+44 7…2m
I want to return the dress from #9821
↩ Return · #9821open
+34 6…21m
Hola, el vestido en L me queda grande, ¿puedo devolverlo?
↩ Return · #7731open
marta@…48m
Change the delivery address on #9822
⌂ Address · #9822Ben
open↩ Return · #9821WhatsAppAssigned to Amy ▾
Handoff summaryCustomer wants to return the Ribbed Midi Dress (black, M) from order #9821, "too small". Delivered 12 days ago, inside the 30-day window. Photo attached.
I want to return the dress from #9821, it's too small on meCustomer · 14:02
Order #9821 was delivered 12 days ago, so it's inside your 30-day window. I've raised the return request; the team will confirm by email.AI agent · 14:02
Return request · order #9821 · pending reviewReason: too small · 1 photo · total £45.00
✓ Approve return✕ RejectOpen #9821 in Shopify ↗
Type a reply…
Measurement
Every conversation counted.
Nothing invented.
What the AI resolved, what it handed over, how fast your team replied, and the orders that followed a chat. Every number opens the conversations behind it.
Resolution rate by channel
Bot-influenced orders and revenue
The questions that keep coming back
Dashboard · Last 30 daysSample dataEurope/London
OverviewRevenueBot performanceSupportChannels
1,284ConversationsWeb · WhatsApp · Email▲ 12% vs last 30 days
78%Bot resolution rateResolved by the AI ÷ conversations▲ 4 pts
94%Customer ratingThumbs up on AI answers▲ 1 pt
6minTypical first reply timeYour team, not the AI▼ 2 min faster
4Open ticketsRight now2 unassigned
61Bot-influenced ordersPlaced within 7 days of a chat▲ 9
£2,745Bot-influenced revenueA floor, never a guess▲ £410
1,312Credits balanceAI replies left this month, of 2,000Resets 1 Nov
Most popular questionsView all →
Is it true to size?142
Where is my order?117
Returns policy?92
Do you ship to France?58
Sell worldwide
Sell in every language.
Your team replies in one.
Customers in Europe, Japan, Singapore, Hong Kong or Taiwan get answers in their own language — English, Chinese, Japanese and Korean hand-checked, 50+ more through the model.
When a person takes over, the conversation is translated both ways: your team reads and replies in the language it works in, the customer sees theirs.
Every message in the Inbox shows the original and the translation together, so your team can always check what the customer actually wrote.
Two-way translation on Growth and above · add-on on Starter
See how it works →AstroX Inbox🌐 Original · Both
openExchange · #9821WhatsAppAssigned to Amy ▾
Das Kleid aus Bestellung #9821 ist mir in M etwas zu klein. Kann ich es gegen Größe L tauschen?The dress from order #9821 is a bit small on me in M. Can I exchange it for an L?Customer · wrote in German · 14:02
Natürlich. Größe L ist in Schwarz auf Lager. Ich habe die Rücksendung für #9821 angelegt, damit Sie L neu bestellen können. Die nächsten Schritte erhalten Sie per E-Mail.Of course. L is in stock in black. I've raised the return on #9821 so you can reorder the L; the next steps are in your email.Amy · typed English · sent in German · 14:04
Reply in English…→ Deutsch
Channels
Meet customers where they already are.
Available now
Web chat widget
One script tag. Product, stock and order questions, returns — 24/7. Already using Shopify Inbox? AstroX adds WhatsApp, email, in-chat returns and cancellations, and two-way translation for your team — all in one inbox.
Learn more ›Included in every plan
WhatsApp Business
AI replies in WhatsApp — where most UK shoppers already are.
Learn more ›Included in every plan
Email — AI-drafted replies
AI drafts the reply. Your team reviews and sends. No copy-pasting.
Learn more ›Pricing
AI included in every plan.
AI is included in every plan, with unlimited human conversations and all three channels — web chat, WhatsApp and email. Each plan includes a monthly AI reply allowance. Need more? Top-ups are clearly priced — no per-ticket bills.
Starter$39 / month1 Shopify store
Growth · Most popular$129 / month3 stores · order actions built in
Scale$399 / monthUp to 10 stores and brands
Answers only from content you approved. If it is unsure, it says so and hands to your team — with the full conversation.
Everything it can do →Launch your first AI agent this week.
Start a free 7-day trial — no credit card required. No developer needed for standard setup. See how it works on your own store.
7-day free trialNo credit card requiredCancel anytimeUK-registered company